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TOP STORIES FOR WEDNESDAY, DECEMBER 8, 2004

  And They're Off! Call Center Races to Meet Demands of Tennesseans  
 
  

Program supervisor Judy Smith speaks with eligibility counselor Jenny Duncan between phone calls.

The first days of the Tennessee Department of Human Service's new call center in McKenzie were a huge success, McKenzie Industrial Board executive director Billy Barksdale reported Thursday last week.

"They went live the first of December and so far every day this week answered 5-6,000 calls a day out of two operating areas," he said, referring as well to the East Tennessee call center in Morristown that went live November 15. A third center in Clarksville is scheduled to open around the first of January, completing the state's goal of having a center located in each of the state's three grand divisions.

Judy Smith, program supervisor of the McKenzie center, said Friday the three-day average was closer to 7,000 calls a day with most callers requesting information about TennCare eligibility requirements, premiums, coverage and other TennCare-related questions.

The call centers function to reduce overloads experienced by Department of Human Services frontline counselors who had become encumbered by increasing caseloads. Answering the questions that would have formerly gone directly to the DHS caseworker allows caseworkers to spend their time taking applications and reviewing eligibility.

"Our main goal is to better serve the customer," says Judy, a Carroll County resident who has worked with the Department of Human Services for 29 years, most of that time served in-county. In addition to other experienced DHS staff members, including six field supervisors and a full-time program coordinator, the center employs two secretaries and two information and resource specialists (a field of computer technology) plus 57 eligibility counselors, 12 of whom are male. The employees reside within a seven-county area, representing Carroll, Weakley and Henry counties as well as Benton, Madison, Gibson, Obion and Henderson counties.

"Being from the county I'm thrilled we're here; I'm so glad we got this center located here in Carroll County," said Smith, explaining McKenzie was chosen as the site for the West Tennessee center because of the area's unemployment and its access to three higher education facilities in Bethel College, the University of Tennessee at Martin and Jackson-based Union University, Jackson State Community College and Lane College. All positions at the call center require a college degree.

Employees had been in training at the Technology Center in Lexington since September 1 while improvements were made to the facility which originally housed J&J Supermarket on Main Street. The McKenzie Industrial Board made more than $316,000 in improvements to the facility, which was leased from Barbara and Greg Blackburn and subleased to the state of Tennessee.

"It's a great facility and a great place to work," said Smith, allowing the state provided all the latest technology in computer and phone system technology to help make the employee's job in assisting customers easier. "We're excited to be here," she continued, "We're helping the community and the whole state, as we're receiving phone calls from all 95 counties."

The longest hold time as of Friday was 12 minutes with the average call, once answered, lasting about eight minutes, however, Smith anticipated delays will be reduced as time goes by, especially after the third office is in place. Some 16 employees of the Clarksville call center will visit the McKenzie center next week for more training.

"When we get everybody hired the waiting time should go way down," said Smith. The McKenzie center lacks four employees before being fully staffed.

The call center operates strictly by phone call only, said Smith. Typically, only employees will have access to the building.

In addition to a maze of attractive cubicles providing offices for counselors, the renovated facility boasts a spacious conference room for program training and another for computer training, plus kitchen and lunchroom and male and female bathroom facilities.

The center's grand opening and open house on December 14 at 1 p.m. is by invitation only.

As many as 111 employees are slated to work at the facility eventually, according to Barksdale. That is approximately 30 more than previously announced.

 
     
 

Referendum Slated for January 27 on Wheel Tax Hike

 
 
  
By Joel Washburn
washburn@mckenziebanner.com
  
Carroll County Commissioners will address a resolution Monday calling for a January 27 referendum on a proposed $10 hike in the annual wheel tax fee on motor vehicles. Commissioners had voted in the September and October meetings to hike the tax, however, a petition containing 1,045 registered voters' names, requesting the right to vote on the tax, was submitted to the Carroll County Election Commission. The petition now requires the commission to place the wheel tax issue on the ballot.

If approved, the wheel tax will increase to a total of $30 and the total cost of licensing a passenger vehicle at $54, including the $24 state fee. The estimated $240,000 generated by the $10 wheel tax hike would go for bridge construction and rural road maintenance, said county Mayor Kenny McBride.

If approved by referendum, the additional tax will commence March 1, 2005.

Prior to a successful petition campaign to let the voters decide the fate of the wheel tax, commissioners had scheduled the increase to take effect January 1, 2005. With the uncertainty of passage of the wheel tax, the Highway Committee voted to lay off 30 of the 39 employees on the road repair and maintenance crews for the month of January.

The Highway Committee also voted to recommend an 11 percent increase in property tax should the wheel tax hike fail. Committee members voting for the resolution to possibly hike property taxes 12 cents were Virgil Coleman, Harold Baker, Wayne Kirk, Johnny Blount, Gaylon Sydnor, and Virgil Coleman. Ben Surber voted no.

Members of the Tennessee Tax Revolt, a non-profit organization based in Middle Tennessee, helped organize the petition drive. The group provided downloadable petitions on the Internet and established roadside tables to encourage the signing of the petition. Group representative, Ben Cunningham, also placed ads in this newspaper encouraging persons to sign the petitions.

As for Tax Revolt Tennessee getting involved in local politics, McBride previously said, "If they want to get involved in county government, they need to help pay the costs." He said he would like to see the group start by paying the $15,000 cost of holding a special referendum in the county.

"We have three major sources of funding," said McBride.

Those are property tax, wheel tax, and sales tax. The local option sales tax is already at its maximum level of 2.75 percent following a referendum by the people.

The cost of a wheel tax would be paid by a majority of the people in the county, whereas a property tax hike will be paid by approximately 40 percent of the population, said McBride. The current tax rate is $1.06 per $100 assessed value.

"I cannot, in good conscious, support a property tax hike," said McBride. "That will be left to the County Commission."

The $1.09 tax rate is set until July 2005 when a new fiscal year begins. However, the county is projecting a deficit budget for fiscal year 2004-2005 after the unusually high number of homicides and associated costly autopsies, and the higher fuel cost to operate the sheriff's and highway departments and school buses. McBride said the county's finances are "healthy" at this time, but a few big costly items could change the financial situation.

One example he cited was the cost of a bridge in Road Commissioner Scotty Bailey's district. The original cost was estimated at $234,000. The current cost estimate is $635,000. The county's share of the project escalated $80,000, said McBride. Another bridge over the Big Sandy on Westport Road is estimated to cost a total of $1,060,000, with a local cost of $212,000. McBride indicated the replacement costs for that bridge could also escalate.

In 1992, the county commission approved a $20 wheel tax, which was defeated by the people in a referendum. Commissioners countered that defeat with a 32-cent property tax hike. Property taxes have not been increased since 1992, however, the local option sales tax was hiked during former County Executive Billy Murphy's administration.
 
     
 

Waldrup Named Volunteer of Year

 
 
  

Jennifer Waldrup of McKenzie was named the "Virginia Claire Edwards Volunteer of the Year" during the annual city of McKenzie Christmas party on Monday. Mrs. Waldrup was surprised when Mayor Walter Winchester announced the recipient of the award.

Waldrup served on the McKenzie School Board for six years, McKenzie Housing Authority Board for 12 years, was a charter member of McKenzie United Neighbors (now McKenzie/Carroll County United Neighbors), was on the Building Committee for the McKenzie City Hall, served as the chairman of the Iris Invitational Walking Horse Show to benefit the Hope Center, graduate of Leadership Carroll County, coached softball, has served as the chairman of the Angel Tree committee of Beta Sigma Phi (sorority) for 14 years, developed Breakfast for Santa for Beta Sigma Phi to benefit needy children, serves as secretary for the McKenzie camp of Modern Woodmen of America to benefit local organizations and honor local citizens, is a member of the Morning Glory Garden Club, and is the entertainment committee chairman for this upcoming year's Relay for Life celebration.

Jennifer is married to Tim Waldrup, McKenzie Water Department superintendent.

The Virginia Claire Edwards' Volunteer of the Year award is named in honor of Virginia Claire Edwards and her volunteerism through the years. Mrs. Edwards chaired the McKenzie's Homecoming '86 celebration.

 
     
  Huntingdon School Board to Pay Higher Bus Travel Expenses  
 
  
By Joel Washburn
washburn@mckenziebanner.com
  
The cost of student travel on school buses will increase 15 cents per mile effective January 1. Huntingdon Director of Schools Lynn Twyman said the Carroll County School Board had increased the price from 50 cents to 65 cents per mile to operate a school bus. The increase is due to the higher costs of fuel, Twyman said during a 7:00 a.m. Tuesday meeting at the Huntingdon Special School District Board office.

"It's been a long time since an increase," said Twyman. He commended the Carroll County School Board for containing the costs as long as they have. All five special school districts in the county use the transportation services provided by the county instead of each operating their own transportation services.

In other business, Chairman Dr. Lee Carter praised the Huntingdon Mustangs, coaches, and fans for a successful football season. "I look forward to next year," said Carter. He said the Mustangs don't rebuild, they reload from season to season.

Twyman said the school system met all the benchmarks of the federal No Child Left Behind act, as indicated in the recent statewide report cards issued by the Tennessee Department of Education. "Overall, I think it looks good," said Twyman of the report card. He added that's there always room for improvement.

The board will negotiate to purchase real estate located along Buena Vista Road near the county's vocational school. Twyman said real estate broker LaRenda Scarbrough and her son, Brad had worked to get an unencumbered deed to the property. The board authorized Twyman to negotiate a purchase price on the real estate.

Each school system in the county may soon participate in the Governor's Books from Birth Foundation. Twyman said the program is to provide a new book each month for each Tennessee child from birth until the beginning of school. The program requires a sponsor with a nonprofit status and a local share of funding.

The following field trips were approved: ACE program to the Renaissance Center on December 9; Bethel College Science Night on February 3; Union University for Future Problem Solving Competition on April 22-23; Star Night on the property of Mrs. Furr; Huntingdon Middle School Student Council and Beta Club students to the Special Needs Center for a Christmas party; BPA to attend Union University for competition on January 19; Eighth grade band to attend band competition on February 3; Seventh and eight grade TSA trip to Union University on January 21; and HHS honors students to travel to New Orleans for history.
 
     
 
These stories and more exclusively in the print edition:
 
     
 
  • McKenzie's Hometown Christmas Coverage
  • Referendum Slated for Wheel Tax
  • Bethel Graduation December 12
  • Company A May be Home Christmas
  • West Carroll Board Approves Land Sale
 
     
     
       

Phone (731) 352-3323 or Fax (731) 352-3322
washburn@mckenziebanner.com

 


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